Privacy Policy

Last updated: August 2026

1. Introduction

LeadArc Pro Pte. Ltd. ("LeadArc Pro", "we", "us", or "our") is a marketing agency registered and operating in Singapore. We are committed to protecting the personal data of individuals who interact with our website at leadarcpro.life, communicate with us by email or telephone, attend our events, or receive our professional services. This Privacy Policy describes what personal data we collect, why we collect it, how we use and share it, and the choices available to you.

This policy is written with reference to the Personal Data Protection Act 2012 of Singapore ("PDPA") and incorporates practices commonly associated with international data protection standards, including principles found in the EU General Data Protection Regulation ("GDPR"), where those principles align with Singapore law. Where you are located outside Singapore, additional local laws may apply to our processing of your personal data. In such cases, we will comply with applicable requirements to the extent they apply to our activities.

By using our website, submitting information through our contact form, or otherwise providing personal data to us, you acknowledge that you have read this Privacy Policy. Where consent is required under the PDPA, we will obtain it through clear and appropriate means before collecting or using your personal data for the relevant purpose.

2. Data Controller

For the purposes of this Privacy Policy, LeadArc Pro Pte. Ltd. acts as the organisation responsible for the personal data described herein. Our registered business address is 18 Keong Saik Road, #02-02, Singapore 089126. You may contact us regarding privacy matters at [email protected] or by telephone at +65 6226 3140 during our standard business hours, Monday to Friday, 09:00 to 18:00 Singapore Time.

If you are an existing client and we process personal data on your behalf as part of a marketing engagement — for example, customer lists, campaign audiences, or analytics data belonging to your organisation — we may act as a data intermediary under the PDPA. In those circumstances, the terms of our client agreement and any applicable data processing arrangements will govern how we handle that data, and this Privacy Policy may not apply to processing performed strictly on your instructions.

3. Scope of This Policy

This Privacy Policy applies to personal data collected through:

• Our public website at leadarcpro.life, including all pages, forms, and embedded content;
• Direct communications with us, including email, telephone, and in-person meetings at our Keong Saik Road studio;
• Marketing materials, newsletters, and event registrations where we are the data controller;
• Pre-contractual discussions and proposals relating to our agency services.

This policy does not apply to third-party websites, platforms, or services that may be linked from our site or used in the delivery of client campaigns. Those providers maintain their own privacy policies, and we encourage you to review them independently. Similarly, if you apply for employment with LeadArc Pro, separate recruitment privacy notices may apply.

4. Personal Data We Collect

The categories of personal data we collect depend on how you interact with us. We collect only data that is reasonably necessary for the purposes described in this policy.

4.1 Information you provide directly

When you complete our website contact form, correspond with us by email, or speak with our team, we may collect:

• Your full name;
• Business email address;
• Telephone number (if provided);
• The content of your message or enquiry, which may include details about your company, marketing objectives, budget ranges, or project timelines;
• Any attachments or supplementary materials you choose to share.

We do not require you to submit sensitive personal data through our general contact form. Please avoid including information such as national identification numbers, financial account details, health records, or other special categories of data unless we have explicitly requested it and explained how it will be handled.

4.2 Client and prospect relationship data

If you engage LeadArc Pro for marketing strategy, creative production, media planning, analytics, or related services, we may additionally collect business contact details, billing information, authorised signatory names, communication records, meeting notes, campaign briefs, brand assets, and performance reporting data. Where client-provided datasets contain personal data belonging to your customers or employees, we process that information in accordance with our contractual obligations and your lawful basis for sharing it with us.

4.3 Automatically collected technical data

When you browse our website, our servers and associated tools may automatically record technical information, including:

• Internet Protocol (IP) address and approximate geographic location derived from it;
• Browser type, version, and language settings;
• Operating system and device type;
• Referring URL and pages viewed on our site;
• Date, time, and duration of visits;
• Interaction events such as link clicks and scroll depth, where analytics are enabled.

Some of this data is collected through cookies and similar technologies. For detailed information about the cookies we use, how long they persist, and how you can manage your preferences, please refer to our Cookie Policy.

5. How We Collect Personal Data

We collect personal data through several channels:

• Website forms: When you submit our contact form, your name, email address, optional phone number, and message are transmitted to our systems. Submissions may be logged internally for record-keeping and service quality purposes.
• Email and telephone: If you contact us directly, we retain the personal data contained in those communications to respond to you and maintain an accurate history of our relationship.
• Cookies and analytics: With your consent where required, we use cookies and similar technologies to understand website usage and improve user experience. See our Cookie Policy for specifics.
• Events and networking: If you register for a webinar, workshop, or industry event hosted or sponsored by LeadArc Pro, we may collect registration details and attendance records.
• Publicly available sources: In limited circumstances, we may supplement business contact information from publicly available professional directories or corporate websites to reach relevant prospects. Where the PDPA requires consent for such collection, we will obtain it before using your data for direct marketing.

6. Purposes and Legal Bases for Processing

Under the PDPA, organisations must collect, use, and disclose personal data only for purposes that a reasonable person would consider appropriate in the circumstances, and must notify individuals of those purposes. Where required, we rely on your consent. In other cases, we may process personal data without consent where permitted by the PDPA, such as for evaluative purposes connected to a business transaction or to respond to an enquiry you initiate.

We use personal data for the following purposes:

• To respond to enquiries submitted through our contact form or other channels;
• To provide, administer, and improve our marketing agency services for clients;
• To prepare proposals, statements of work, invoices, and project documentation;
• To send service-related communications, including project updates and administrative notices;
• To send marketing communications about LeadArc Pro services, insights, and events, where permitted by law and subject to your opt-out rights;
• To analyse website traffic and user behaviour in aggregate form to improve site content and performance;
• To maintain the security and integrity of our website, systems, and physical premises;
• To comply with legal obligations, respond to lawful requests from authorities, and establish or defend legal claims;
• To manage internal operations, including training, quality assurance, and business planning.

Where GDPR-style legal bases are relevant to international visitors, our processing may be supported by consent, contractual necessity, legitimate interests in operating and promoting our agency (balanced against your rights), or compliance with legal obligations, as applicable to each processing activity.

7. How We Use Contact Form Data

Information submitted through our website contact form is used primarily to acknowledge your enquiry, route it to the appropriate member of our team, and prepare a relevant response. We may retain contact form submissions in a secure internal log to maintain continuity if follow-up conversations occur over time or if original email delivery is disrupted.

We do not use contact form data for unrelated automated profiling or sell your enquiry details to third-party lead brokers. If your message indicates interest in specific services, a member of our business development or strategy team may contact you to discuss scope, timing, and next steps. You may decline further communication at any time by notifying us at [email protected].

Contact form submissions are protected by technical measures including a honeypot field designed to reduce automated spam. Messages identified as suspicious may be discarded without retention of personal data.

8. Marketing Communications

LeadArc Pro may send newsletters, case study updates, event invitations, or service announcements to individuals who have opted in to receive them or who are existing clients with an ongoing business relationship. Under the PDPA and the Do Not Call provisions where applicable, we honour unsubscribe requests and maintain suppression lists to avoid sending further marketing messages to individuals who have withdrawn consent or registered a preference not to receive them.

Marketing emails include a clear mechanism to opt out. You may also contact us directly at [email protected] to update your communication preferences. Please allow a reasonable processing period for preference changes to take effect across all systems.

9. Disclosure and Sharing of Personal Data

We do not sell personal data. We may share personal data with trusted third parties only where necessary for the purposes described in this policy, including:

• Service providers: Hosting providers, email delivery services, analytics platforms, customer relationship management tools, cloud storage providers, and professional advisers who assist us in operating our business. These parties are engaged under contractual terms requiring appropriate data protection safeguards.
• Sub-contractors and freelancers: Creative, technical, or specialist personnel who support client projects under confidentiality obligations.
• Client organisations: Where you are a supplier, partner, or participant in a client campaign, limited contact details may be shared with the client to facilitate project delivery, always in line with the engagement scope.
• Legal and regulatory authorities: Where disclosure is required by Singapore law, court order, or to protect the rights, property, or safety of LeadArc Pro, our clients, or others.
• Business transfers: In connection with a merger, acquisition, restructuring, or sale of assets, personal data may be transferred to a successor entity subject to equivalent privacy protections.

Before transferring personal data outside Singapore, we take steps required under the PDPA, including ensuring that the recipient jurisdiction provides a comparable standard of protection or implementing appropriate contractual safeguards.

10. International Data Transfers

LeadArc Pro is based in Singapore, but our service providers and clients may be located in other countries. When personal data is transferred internationally — for example, to cloud infrastructure hosted in the United States, European Union, or Asia-Pacific regions — we assess the transfer mechanism available under applicable law. This may include reliance on adequacy decisions, standard contractual clauses, binding corporate rules, or your explicit consent where appropriate.

If you are located in the European Economic Area, United Kingdom, or other jurisdictions with cross-border transfer restrictions, you may contact us for additional information about the safeguards applied to your personal data.

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and our relationship with you:

• Contact form enquiries from individuals who do not become clients are typically retained for up to twenty-four months unless a longer period is needed to resolve an open matter.
• Client project records, contracts, and correspondence are retained for the duration of the engagement and for up to seven years thereafter for legal and audit purposes, unless a longer retention period is required by law.
• Marketing suppression records are retained indefinitely to ensure we respect your opt-out preferences.
• Server and security logs are retained for a limited period consistent with operational and security needs, generally not exceeding twelve months.
• Cookie-related data is retained according to the lifetimes specified in our Cookie Policy.

When personal data is no longer required, we securely delete or anonymise it in accordance with our internal data retention schedule.

12. Security Measures

We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include access controls limited to personnel with a legitimate business need, secure hosting environments, encrypted transmission where appropriate, and policies governing the handling of confidential client materials at our Keong Saik Road studio.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please notify us immediately at [email protected].

13. Your Rights Under the PDPA

Subject to exceptions under the PDPA, you have the following rights in relation to your personal data held by LeadArc Pro:

• Right of access: You may request access to the personal data we hold about you and information about how it has been used or disclosed within the preceding twelve months.
• Right of correction: You may request correction of inaccurate or incomplete personal data.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal but may limit our ability to provide certain services.
• Right to limit processing: In appropriate circumstances, you may request that we restrict how we use your personal data.
• Right to data portability: Where applicable under international frameworks and technically feasible, you may request a copy of personal data you provided in a structured, commonly used format.

To exercise any of these rights, submit a written request to [email protected] with sufficient information to verify your identity. We will respond within the timeframe prescribed by the PDPA, generally within thirty days, and may charge a reasonable fee for access requests as permitted by law. If you are dissatisfied with our response, you may contact the Personal Data Protection Commission of Singapore.

Individuals in the European Economic Area or United Kingdom may have additional rights under GDPR or UK GDPR, including the right to lodge a complaint with a supervisory authority. We will honour such rights to the extent they apply to our processing activities.

14. Cookies and Similar Technologies

Our website uses cookies, web beacons, and similar technologies to enable core functionality, remember preferences, and measure aggregated site performance. Some cookies are strictly necessary for the site to operate; others require your consent before they are placed on your device. We do not use cookies to collect sensitive personal data through our public website.

For a complete list of cookie categories, specific cookies in use, retention periods, and instructions for managing your preferences through browser settings or our consent tools, please read our dedicated Cookie Policy. Where this Privacy Policy and the Cookie Policy overlap, both documents should be read together.

15. Third-Party Links and Embedded Content

Our website may contain links to external sites, social media platforms, portfolio examples hosted on third-party domains, or embedded maps and media players. LeadArc Pro does not control and is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external site you visit through a link on leadarcpro.life.

16. Children's Personal Data

Our website and agency services are directed at business professionals and organisations. We do not knowingly collect personal data from individuals under the age of eighteen. If you believe a minor has submitted personal data to us without appropriate parental or guardian consent, please contact us at [email protected] and we will take steps to delete the information promptly.

17. Automated Decision-Making

LeadArc Pro does not use solely automated decision-making processes, including profiling, that produce legal or similarly significant effects on individuals in connection with our general website or standard client intake procedures. Analytics tools may generate aggregated statistics about website usage, but these do not result in automated decisions affecting your individual rights.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, provide additional notice such as a banner on our website or direct communication to registered contacts. We encourage you to review this policy periodically. Your continued use of our website after an update constitutes acknowledgement of the revised policy, subject to applicable consent requirements for new processing activities.

19. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of personal data, please contact:

LeadArc Pro Pte. Ltd.
18 Keong Saik Road, #02-02
Singapore 089126
Email: [email protected]
Telephone: +65 6226 3140

We aim to address privacy enquiries promptly and transparently. For formal access or correction requests under the PDPA, please mark your correspondence "Privacy Request" so it can be routed to the appropriate team member.